Ventana by Trophy Signature Homes - Fort Worth, Texas

Derrick H.

Poor build quality. Most recently, rainwater would leak into my bathroom from upstairs and literally fill buckets. Water damage present.

Every single window around my house had to be resealed due to improper installation.

The irrigation system stopped working, prompting a rework. Inadequate drainage turned the sides of my house into a marsh.

Chunks of concrete from the stepped garage floor have been eroding since my purchase. A crack developed in the concrete at the back door and extends the entire length of the back porch.

It is difficult to access the attic because of a cross beam and these are just a few issues. I could go on about the items trophy refused to fix or had to replace.

I'll state to anyone looking at this builder what the sales team told me, " if you want better quality, go look at Perry".

Drew R.

Ventana is a fantastic neighborhood, with great amenities and pretty good build quality. We purchased and had an amazing time with Matt and Laura (who get above 5 stars in my book!) and enjoyed moving into our new home.

Highly recommend looking at the other builders in Ventana to hopefully avoid the pain of dealing with the warranty department at Trophy.

We ran into major issues with the grading and drainage on the yard however, and multiple people on the Ventana Facebook page have complained about it. Trophy’s community warranty manager Cody has ignored emails and keeps changing the story on why they can’t fix it even though in person he admits that it’s a problem, but via email he continuously states that there is no problem and it’s working as designed. Trophy continues to ignore the drainage problems on their lots, where other builders have resolved the grading and installed French drains where they have drainage problems.

As seen in the pictures below, there are obvious drainage problems multiple days after any rain and Cody / Trophy deny any problems with the drainage or grading. We are nearing our 1 year in the neighborhood, but continue struggling with Trophy not holding their end of the 2-10 warranty, and the Trophy Ventana warranty manager ignoring calls and emails from me and my neighbors who are all trying to get the standing ponds of water and now leaning fences fixed. Definitely keep this in consideration that Trophy does not stand behind their own warranty and will not fix issues even when they admit that the problems exist. Consider other home builders in Ventana if you want to ensure your yard properly drains water off your property and away from your foundation.

*Additional details below to address Trophy’s comments:
Multiple 3rd party inspectors for us and our neighbors have shown that the drainage and grading is insufficient. Trophy has refused to share their own analysis reports because they don’t want to admit that their lots have a problem. Our neighbors with Meritage, Tripoint, and other Ventana builders have had their builders address the problem by installing French drains and fixing the problems. Trophy continues to deny the problem. The warranty management does not share details and ignores emails and calls to share information from reports showing the drainage is poor.

Gena D. R.

I have worked with Matt and Laura on many homes with my clients! Matt is very knowledgeable and we enjoy working with him to help families buy their Trophy Home in Ventana! Laura, Matt’s assistant is just as knowledgeable and always ready to help! I look forward to working with you all again.

DCYMOM I. U.

We just purchased a new home and Matt was very helpful throughout the process. He explained everything in detail and never got frustrated with all our questions ( and we had a lot of the lol) he helped ease our anxiety and made us feel comfortable with the transaction. Laura is also very nice and helpful. We really appreciate everything and we will def recommend them. This community is new, clean and very beautiful. Thank you Matt and Laura for your hard work and professionalism ❤️

W B.

Great Floorplan with efficient use of space. We have an Oscar that we love. Huge pantry, lots of kitchen storage, 4 large bedrooms, 3 bathrooms. They have responded well to our warranty issues promptly.

Benny J.

My Daughter lives in a Perry built home, we love the floor plan

Christopher H.

The Masters Plus Model Home is what drove me and my wife to drop our earnest money to purchase one. The sales team Matt and Laura has been the sweetest and most helpful reps out of the 4 builders in the community. That alone was enough to move forward.

My biggest gripe is that the model won't necessarily reflect what may get. It's almost a bait and switch. We love all the touches with the Model. We love the modern range slipped in the countertop, but we're not getting it. We love the modern undermounted sink, but apparently we are not getting it but instead the out dated drop in one.

We love the cabinet crown molding in the model, but again, we're not getting that either in our Masters Plus as well. We also loved the cabinet lights and you guessed it, we're not getting it.

We loved the cabinet color in the model in Ventana, we're not getting that as well. I think my home will be the unfortunate guinne pig for the changes. I would think that would the job of the model and not the unsuspecting customers home. Those are my gripes.

I would suggest allowing the customer fill out surveys of pros and cons to standardize a look of a home and building a model base on that and instead of this bait and switch thing

LeTeshia R.

!!PLEASE READ!!!
OMG! I totally understand that everyone’s experience and expectations will be different. I would like to say that I am a VERY DETAILED and PICKY person. With that in mind Trophy Signature has been phenomenal with meeting myself as well as my husband’s expectations with our new home! I started out doubting the whole process due to the material shortages, but everything was on time (minus the permanent garage door). We were informed months in advance by Matt and Laura that garage doors were back ordered, so it’s no surprise. Both of the representatives in the sales office (Matt and Laura) have been so nice through the entire process. Whether I emailed, stopped by or called they didn’t seem to be irritated. I definitely appreciate their genuine patience. NOW…. The New Home Orientation, which was 4/18……All I can say is DOUG MILLER gave us a top to bottom, inside and out orientation of our home and I have NO QUESTIONS!! I literally have nothing left to ask. He was soooooooo thorough!! He DID NOT rush or even let us rush LOL! This was hands down the best home buying experience we could’ve asked for. Yes, we were frustrated due to our over excitement, but the reality is Trophy Signature has been informative, professional, honest, diligent, and patient through it all! Thanks to the entire team at Ventana!! -The Rockwells