Highland Homes Ventana - Bulverde, Texas

JonBrianna T.

Save your money and DO NOT buy a highland home. They are overpriced and poor workmanship. Additionally, they do not fix work orders timely or state that it is not included in warranty despite stating there is a 1 year warranty wall to wall. Sloppy work on the interior and exterior. This is the grass we received on move on. Holes in the wood on island that they won’t fill. Chipped wood around the lights they won’t fix. Paint is matte which is the cheapest, not cleanable. This house cost 730+ and is worth MAYBE 500.

J S.

I fully agree with the low rated review below. We’ve lived here for a year now. It’s our second home purchase, but Highland leaves much to desire. Our home was an inventory home so we didn’t have the chance to inspect at each stage of build. Like many new homes, there have been several issues needing addressed (plumbing, fixtures, windows, framing etc). The warranty employees have been decent and respond timely, but as expected it’s up to you as the homeowner to keep on top of it all. I feel the quality and craftsmanship of these homes is subpar when you consider the price points. There are always issues coming up with something, so you get disillusioned after a while. Our last home was a Pulte and the quality of materials used was superior IMO (paint, baseboards, plumbing). It’s a beautiful area but I don’t know if I would make the same decision today to buy here. I do have some buyers remorse.

Walt N.

My wife and I closed on our 216 model at the end of October. I will say that everything went exponentially better than we thought it could.

Starting with our Sales Counselor, Thea Harrison, the process started on a good track. She was friendly, professional, and very knowledgeable. We asked for a couple of customizations (specific lot, walls moved, etc.) and she accommodated each of requests after a “let me see what I can do”. She was readily available and responsive to all of our questions and concerns.

Clayton Walker was assigned as our Construction Manager. He and I got along well from our initial meeting. It was obvious he had studied our plans and had a keen eye for detail. Throughout the build, he would communicate milestones, as well as issues that came up so we could work together to find a mutually beneficial solution. He actually found some things with our bathroom tile work that I might never have noticed! Towards the end of the build, Clayton was replaced by Chuck Bunner, who continued the in tradition that Clayton started. Chuck was put in a tough spot, as Clayton was familiar with all of the concerns we’d had - Chuck was able to take our very thorough and detailed punch list and whittle it away. Chuck walked us through all of the required inspections and gave us detailed results and explained the meanings.

I was impressed with not only the electrical, plumbing and other required inspections, but the energy inspection was very thorough and even included the airflow performance of all powered vents in the house.

During the final walk-through prior to closing, our punch list had almost been totally taken care of - and I have confidence those few items will be taken care of (items back ordered, etc.).

We can’t speak well enough of our sales / build team, and the Highland HomeLoans team (Doug Dreiman & Patti S.)!

John S.

Classy folks who build excellent homes.
Advice to all new home buyers, have your new home inspected by an expert. Even the best of homes like this one will have some defects the new owner doesn’t know about and builders will fix any defect found and itemized. This company was pleasant while I had them repair the 30 minor faults .

Ximena &. N. A.

We are thrilled with our new Highland home. What really pulled us in is the unparalleled design and spectacular attention to detail. A sense of pride and craftsmanship comes thru in every aspect of our home. Thank you Ken thank you Clayton
🙏🏼👍🏼👊🏼👍🏼🙏🏼

Joe &. M. G. (. R. G.

Amazing model homes and sales reps are excellent with their customer service in helping us get the adequate info needed for our clients.

Maria E. I.

Charlie is wonderful!! The community is nestled in beautiful green surroundings. Love it!

Claire H.

Beautiful, quality homes and great customer service