The Ventana at Colorado Station - Denver, Colorado

Alondra Mendez

Las tarifas de renta no son las que te muestran al inicio, cada mes siempre me cobran por retraso que ni siquiera entiendo, son muy irresponsables con el mantenimiento, la calefacción y agua caliente son cosas que siempre, siempre fallan
Eh estado pasando fríos inmensos
Llevo más de 1 mes esperando que me arreglen una luz de la sala y no saben contestar

Brenda Ortega

Pesimo servicio, tengo alrededor de tres meses viviendo aqui, y esta gente me esta cobrando 300 dorales mas, segun por cargos, pague puntual mi arrendamiento y la segunda vez me aumentaron el saldo para pagar mi arrendamiento, de este mes pague mi alquiler y al dia siguiente estoy recibiendo un oficio que me pide desalojar el lugar, acabe de pagar y esta gente quiere echarme. Solo espero que nadie mas apliqué a este lugar. Piensan que mi dinero se quedara impune?
Fui con la secretaria diciendole que me explicate, y simplemente me dijo que no podia darme informacio. Que clase de servicio al cliente esto

MAGDA LILIANA PICO GOMEZ

Cambian constantemente de secretarias, el mes casi se ven hasta 2 diferentes, son irresponsables pues sus secretarias reciben correspondencia y la extraviar, la botan, la embolatan, no la entregan al manager, en fin no se sabe que hacen con ella, y esto perjudica a los residentes que entregan todo a tiempo y como se va no hay quien responda y la administración graciosamente y arbitrariamente IMPONE sanciones a los residentes aludiendo que no tienen los documentos.

Uno como residente confía en el personal que hay en la administración y cree que están hay después de que la administración hace un proceso de contratación eficiente. Muy mal que extravien documentos importantes y después seamos los residentes los perjudicados

Julio Cesar Peraza Aguirre

Llevo una pésima experiencia, ya llevamos 3 días sin agua

Jazz Roda

Tengo casi dos meses sin que sirva la calefacción

Caitlin Lally

When I moved in, the trash valet service they touted during the tour was eliminated without notice which has resulted in piles of garbage laying around the community consistently. The dumpsters are overflowing on a weekly basis.

Ventana also recently removed Fetch package delivery service as well without notice, which allowed me to be home when packages were delivered.

I am constantly bombarded with emails of buildings not having running water or heat, even if my unit is unaffected. For a series of days, residents were left without heat and water, to which the management company responded with placing porta potty’s outside the office and giving cases of bottled water as if that would be sufficient compensation for the lack of basic sanitation services.

When I asked for a carport, I was told they “don’t have a system” for tracking that and they made me go look at the individual carport numbers to find one they could reserve for me. Then over 3 months later when I was out of town, an email was sent about towing cars from carports that didn’t have a sticker, which was never previously communicated as being a requirement.

The laundry facilities hours are limited to daytime hours only, closing at 6pm or sooner, and even closed when they are said to be open on the weekends. When they are open, a third of the machines are broken, a third of the machines have trash in them, and if you’re lucky, maybe you’ll find an open one?

These are just a handful of examples that contribute to an absolute terrible resident experience at Ventana. If you work a 9-5 or rely on heat or water or want to live in a clean community, please don’t make the mistake I made of moving here.

Edited to add: The staff at Ventana has demonstrated incredibly poor communication skills, often ghosting you when you send an email asking simple questions. They also frequently change the hours the facilities are accessible without reimbursement of the facilities fee that is added to the bill monthly. As far as I’m concerned, if I pay for a monthly fee, I should get it access to what I’ve been promised upon lease signing. Otherwise, I’m convinced this is theft.

Christine Vashaw

I honestly wish I could give them less of a rating than the one star because they don’t deserve that. I live here alone with my children as a single mother. When I moved in my rent was supposed to be 1845 plus a few minimal amenity fees Such as the gym, the laundry room, the swimming pool and ballet trash that has never once been picked up since I lived here in April. Every month my rent is over $2200 even though we don’t have the amenities we were promised. The laundry room in my building is completely gutted and has homeless people living in it because somehow they have the code to the door and maintenance Apparently refuses to change it. They never clean the dog waste bins so the second I open my patio door that’s all I can smell my unit luckily does not have bugs but it also doesn’t have heat half of the outlets in my house don’t work. I went three months without a dishwasher. I’ve been asking them to fix my heater for over a week but Colleen from the office stays harassing me for rent before it’s even late every single month!! Currently looking into how I can get out of my lease, please do not waste your time or your money moving here. This property needs to be shut down.

Madison Appenfelder

Great experience helping our family move in! Responded right away the next day when there was a small hiccup, and they were responsive and still on time with everything despite dealing with a major water line issue at the same time. Staff is very nice, good experience signing lease and getting our young man moved into his first apartment.