U.S. Window Factory - Doraville, Georgia

Daniel R. V.

Buena atención,cumplidos en los pedidos.

Carol C.

I had 10 windows and a sliding door replaced in October 2022. When I opened them to clean them I discovered that the window sashes were faulty causing the window to pop out of the frame. I called the US window factory multiple times and finally got someone to come to my home after 3 months. I was told that the issue was the sashes,"they were the old ones" I was told and that US Window Factory would replace them with new ones to correct the problem. The sashes were replaced in November but, while replacing the sashes the workers damaged the frames on 8 of the 8 windows they worked on. I had to stop them before they damaged the last two. I was told by Gary at US Window Factory they would get back to me to discuss the issue. Again, no response from the company. I made multiple calls to the company and finally George come out to see the damage in December. He took pictures and told me he needed to talk to his team at US Windows Factory and he would get back to me. I haven't heard a word from him even after I have made multiple calls and left multiple messages. No response from US Window Factory at all. This company is not honoring it service or guarantee promise. They exhibit poor business practices and horrible customer service. I would appreciate having this issue resolved in a professional manner.

Kelly L.

We had windows installed years ago at our rental house and were pleased. However for the last month we’ve been trying to get 2 of those windows replaced/repaired under warranty AND schedule an estimate for new windows for our home and they keep canceling or worse not responding when they say they’re going to come out. Very poor customer service - not sure what is going on.

Brian S.

We recently hired U.S. Window Factory to replace 12 of our home’s original single pane wood windows from the 1980s with vinyl double pane windows. We really couldn’t be happier. The whole process was easy, even the day of installation was a lot less hectic than I thought it would be. The windows also look incredible, and several neighbors have already stopped by to say how much better the new windows look. Thanks to Gary and the team!

Neil D.

I had 5 windows made and installed in April 2019. One of them has failed and is now completely fogged up. I have sent emails and called over the past 2 months and there has been absolutely no indication that they are going to stand behind their product.

Sarah S.

We had US Window Factory replace all the windows in our house. The original sales person said it would be done in February, but we never heard a word. My husband had to call many times over the course of 3 weeks, each time being told they'd call back the next day then hearing nothing, before they were finally able to tell him the delay was due to waiting on one window.

They finally came out over a month after we were originally told. The work was done by a subcontractor (who we liked, but were not provided with all the details, and waited around for half a day before any of us could get in touch with US Window Factory) and lasted only a couple days. The windows are beautiful.

But nobody ever followed up with us, and one window is misaligned and difficult to latch. The three on the back of the house all have strips of vinyl that were not properly installed and catch when we try to shift the screens. My husband has called numerous times, but nearly two months later, we still have no resolution, despite providing photos and detailed information. All they do is take information, say they'll be back in touch, then ghost. The hilarious part is they were recording a commercial and asked if we wanted to come be in it. WHAT?! FIX MY WINDOWS.

carol S.

Our new window installation was just completed yesterday, and we could not be happier! Mickey and his crew did a wonderful job installing them, We had 51 custom windows made and installed on our house. It did take some time from quote to install, but that is because they custom build the windows in their factory in Norcross. The installation crew is top notch, going over everything multiple times to ensure it is the way you want it. We highly recommend U.S. Window Factory!

Mike P.

Very pleased with my windows. The sales process and installation was great and having it locally made and custom fit for each window is amazing. The warranty can not be beat either. Looked at Anderson windows and was able to get the entire house done for what they were going to charge for half of my back windows.