WRIGHTS IMPACT WINDOW & DOOR LLC - Punta Gorda, Florida

Sonia G.

Su atencion y trato para el cliente excelente y sus buenos
precios.

Jack L.

Kyle Hogue was my project manager for the installation of my windows and doors. He and his team did a great job and I highly recommend Wrights after the great experience I had. Kyle took care of all the details and was in constant communication throughout the process.

Adam F.

It took about 10 months to get my windows. Once they installed my windows they said they would come back and install screw covers at a later date. They never came back. Called asking for payment before job was completed. Finally they put screw covers in. The windows were leaking terribly. Took months for someone to respond. Drywall, paint, flooring damage, no compensation for these items. 6 months after they repaired the 3 windows 1 of them are still leaking and has ruined my floors, drywall and entire living room smells like mold. I would not recommend this company.

Alan M.

Wrights Impact Window & Door LLC
Google Review

We are all leery of salespeople and companies selling just about everything and claiming they are the best. You just don’t know if you can trust people these days and we never hear the whole truth and nothing but the truth! However, recently I came across an exception. In April of 2024, my wife and I contacted several companies to install impact windows in our 1954 home. (Have Mercy, the difference in prices!) We really didn’t have any firsthand information about any of the companies we considered. It was a bit of a gamble; however, after reviewing the cost and quality, from what we could surmise, we chose Wrights Impact Window & Door, located in Lake Worth, Fla. Mr. Jay Bressler and his secretary, Mrs. Brenda Bashant, visited our home with their presentation and various samples. Since the home had several impact windows installed previously, it was our desire to complete the windows (17) and doors (2) for safety, efficiency, curb appeal and an insurance reduction. We received four different quotes and after some consideration, we landed on Wrights, in part because they were the lowest in cost of the four. Frankly, we didn’t know anything else about them.

My wife challenged the owner and project manager to make this project one of excellence, leaving no room for a less than an efficient process, including follow-up. We had many questions, and all were answered in an expedient manner by John Rodriguez, the project manager. John was kind and informative on the phone as we asked numerous questions. (How long will they take to be made?, When can you start?, How many days will it take?, Do we leave the air on?, What do I have to do in advance?, Do you guarantee the windows and doors?, Do you prepare the floors, cover the furniture, and clean up after?, Can we finance part of it and what is the rate?, What happens if one cracks or something?, etc.).

Not long after the measurements were taken, we were told the windows were in production. On May 13th and 14th, the windows arrived and the crew, led by Alain and Brightsky Installations, worked non-stop to remove the old and in with the new. The crew of 4-5 guys worked diligently at removing the old windows and preparing the windowsills for installation of the new windows. I took a day off to watch them work and understand the process. It was quite interesting! They documented all the steps by taking photos and submitted them for the inspector to verify at the conclusion of the project. Alain and his crew completed the work in two days!

On the morning of the third day, the inspector reviewed the permits and all the installs. He asked that an additional screw be added to the single hung windows. One of the crew was at the house cleaning all the windows and made the repair within the half hour. I followed the inspector outside and asked him about the install. He said, “I review many of these installs and Wrights always attends to details and is an excellent company!”

If you are considering a very quiet space inside your home, curb appeal, safety and protection from storms and intruders, you will want to call Wrights Windows and Doors. My wife and I can’t say enough about the professionalism exhibited, including an excellent and proficient process with kind people. We love our new windows and have decided to complete the entire home by adding two new doors.

Note: Check out the pictures (before, during and after)!

Sincerely,

Alan & Kim Miller

Don L.

Update 6/12/2024

Wrights finally finished the screw caps installation, and the home is now complete. What a wild ride.... definitely not worth the yearlong order to installation process. As with most contractors, they are quick to take your money, they follow the fine print, severely understaffed with incompetence, and unable to keep up with demand. or meet reasonable expectations. The customer is never first - choose your contractors wisely!

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Update 5/11/2024

Final inspection was passed 5/2/2024 on the third try. Still awaiting Wrights work on the bedroom slider (identified by the inspector) and final "white glove" removal of the window stickers and window cleaning. They have gone silent. Home office and local Punta Gorda Office are of minimal help closing this project out. Hopefully the end is near.

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Wrights sold me $53K worth of hurricane impact windows. They miss measured windows, left my home in disrepair for 2 months (see pictures), miscommunicated on numerous items. Am having to take legal recourse to get back on track and hold them accountable. Buyer beware!

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Update 4/23/2024:

We are now over 1 year since I signed a contract with Wrights for windows and still no successful final inspection. The installation began 30 October 2023 and progress has been hampered by installation confusion (as to what they could and could not do) and poor coordination.

On 29 February 2024 (almost 4 months after beginning the installation), Wrights sent Robert Herrera from their home office to inspect my home and make a decision on the installation of the final 3 windows. He determined that Wrights could install the windows (Wrights previously took the position that they could not install the windows with my shutters remaining). The windows were installed 8 March 2024.

Final inspection from the city scheduled through Wrights for 26 March 2024. The inspector showed up by Wrights did not. Wrights never posted the work permit on the premises and did not have a copy of the contract available for the inspector to reference. The inspection was a failure.

Re-inspection coordinated through Wrights was scheduled for 3 April 2024. This time the Wrights PM dropped off the needed paperwork but did not stay for the inspection. The second inspection was also failed.

Today is 24 April 2024 and the Wrights PM has scheduled 2 appointments to come to my home and make the necessary repairs so a third city inspection can be made. He has failed to show for both appointments.

More to follow.

Update - three months after installation began, we are still at an impasse. I have 3 windows un-installed (valued at $13,646.39) and numerous windows are not "paint ready" as per the contract (see pictures). Wrights is seeking their final payment of $5,249.60 that is due once inspection is complete (the house in not inspection ready). Very unreasonable customer support and poor communication between promises made in the field and those chosen to be enforced in the office (Dawn Mcloughlin and Jason Southard). Mediation is next as I explore small claims court options.

Bill R.

Great windows, bad service. I’d keep looking if I were you, there has to be a better company to deal with. Took 4 years to complete the permitting. Yup, 4 years. They skipped steps along the way. I had to open up my drywall three years post install to try to get permitting done. In the end they were never able to complete the permitting correctly. So I have that going for me if I ever go to sell. Seriously, find a better company.

Susan S.

Wright’s windows & doors just installed all new hurricane windows & doors in my home. Kyle, my project manager and Alex & his crew did a fabulous job! They caused very little disruption in my house and were very careful to protect my belongings. I highly recommend them.

Robert &. J. N.

Beware, disreputable company. They told me from the day I signed the agreement. It would take 4 months to install.

11 months later and dozens of stalls and lies the impact sliders were finally installed!

What a poorly run business! They did a lousy job! They broke multiple floor tiles and refused to accept any responsibility.

Major gouges in the sheet rock, the locks do not work, and they left trash everywhere!

These guys are absolutely the worst! They force you to give most of the money upfront and once they have it your at their mercy!

They have nearly 100 negative better business complaints! I don’t know how these guys are still in business! They have a lot of five star ratings that obviously are generated a bit and not real customers. 100’s of complaints!

It appears they give kickbacks to the condos who refer them

Do yourself a favor, find a reputable company, and make sure that you don’t believe the lies that the sales person is going to tell you.