Anchor-Ventana Glass - Round Rock, Texas

Brian C. T.

Absolutely satisfied with the service and installation provided by Karen, Miranda, and the installation team. Not once did they show up late for any appointments, they did everything they said they would and even went beyond their scope of work to make things right. VERY responsive to anything I asked, extremely communicative, and the finished product is a perfect fit for what we wanted to achieve. Just can't say enough, we are thrilled with the finished product. I want the 24 hrs. to go by now! Quality business.

C C.

Our customer consultant is Stephanie Ybarra. She has been non responsive to multiple attempts of contact - emails going unanswered and not returning phone messages (they go straight to voicemail). We have had an overall a horrible experience with our shower glass reinstall with employees taking the wrong measurements of glass. Our glass had to be ordered twice since the first glass that was ordered was short by 8 inches. After the glass was finally installed the bottom of the glass door was not properly sealed. There is a significant and continuous leak anytime the shower is being used with large amounts of water flowing out beneath the glass door and onto the floor. The individuals who installed the glass didn’t bother to seal the bottom and there is a very apparent gap and Stephanie is refused to respond to any of our requests to address this issue. We would like our glass to be properly sealed and we will have significant water damage from the way the glass has been installed if this issue isn’t addressed in an appropriate manner.

Tamara J.

Do not use this company! Customer service is terrible and they seem to be incompetent. We had our shower measured for glass on 2/27, then they wait another week to put your order in. Then they were supposed to install on 3/20 (didn’t show) then 3/21 (didn’t show) then finally showed up in 3/22 with the wrong size shower glass! So now we are waiting again for install- who knows how long we’ll wait and if it will even be correct. I feel like this product should be discounted at this point but they offer us nothing to fix their mistake. Save yourself a headache and choose another company.

**Update to owners response- Yes I have the right company. Not sure where you are seeing Colorado. My husband talked to a supervisor, Karen, today about our situation. Some of the scheduling issues “may” have been our contractors fault (we still need to talk with him). Your company incorrectly measured our glass. My husband was also informed there was another initial delivery of the glass that was “flawed” which also increased the timeline. So that’s two issues. Potential customers should be aware of these issues and that their project may take much longer than anticipated due to these types of issues with this company.

MidTex G.

As another glass company I hope this holds weight. I highly appreciate Anchors' presence... I order glass thru them sometimes when I can't handle a large sheet of raw glass alone, and they have also been insightful on questions I've had. Everyone there has been super friendly, smart and quick with responses. I've once even tried handing a customer over to them when the job was out of my area of size capability. I highly recommend them if you're in that central Austin area!

Judy B.

Jesse was beyond rude! I will never use this company again. Miranda was very nice and I appreciated her response. However, they don't seem the less interested in customer service.
My response to your response:
You must have me confused with someone else. I never cussed nor would I. No one had helped me on my previous calls but they were friendly. When Jesse answered, he immediately started asking who helped me because he would have to report them to his supervisor. I tried to tell him but he kept talking over me and wouldn't stop. I said, " let me speak." He kept talking on and on. I then yelled loudly, " you are being so rude. Stop talking so I can say something." He then said he was sending me to his supervisor. I hung up at that point. Truth verbatim! I did not want to get one of the girls in trouble.
Also, no one ever offered to leave samples at the front. I would have been very happy with that since I only wanted to see samples anyway.
I have never left a bad review before for any business. I guess it's a former happy customer's word against lying Jesse!

Connor L.

Our shower came off its pivot hinge and we were pretty lost on what to do (not being handy people and all). Stephanie Ybarra came through for us and was such a pleasure to talk to - thanks so much for the quick response and helping us out with the replacement parts!

Doug P.

Bought all our mirrors (6) and a shower door from here. Service was good. Prices were comparable. Installation was fast, when they actually finished making it. They did take their time in the fabrication process. Kept giving excuses, took about 10 days longer than the original 10 day quote. So if your not in a hurry...... their not bad.

Ananda F.

I do not recommend this company as the communication between the management and their crew is non-existent. I've been without my shower for 2 months and their LACK of sense of urgency is incredibly frustrating.

Their own techs removed my shower glass, walls and door and when they were to install the new frame 2 weeks later they showed up without the needed frame and now I've been told they can't come back for another 4 days. Oh, did I mention that they called me this morning to confirm the appointment and when asked, I mentioned that they needed the entire frame and that the glass was here. BUT, they still came without the frame. Freaking ridiculous!!! So, I'll just take ANOTHER day off work so they try again.