Blinds.com - Houston, Texas

Juana B.

Buenos productos

Margaret B.

Installation was super easy. I made an error and the blinds.com. Corrected my mistake and sent me a new blind for no additional charge.And I was able to keep the original mistake that I made so outstanding outstanding customer service.Thank you very much

Michael T.

The blinds are perfect, nice quality and work exactly as needed. We mounted them ourselves. It was a bit of a project due to their large size, but it was not difficult to follow the mounting instructions. Color was spot on. I recommend speaking with a rep on the website before purchasing. Turns out we went with the rep's recommendation over the blinds I originally had in my cart and got significantly upgraded blinds on sale for nearly the same price as a base grade product.

June W.

HORRIBLE EXPERIENCE! Do not order from Blinds.com unless you are okay with waiting over 2 MONTHS and then finding out they switched the brand and color of blinds without your consent.

I ordered 9 MyBlinds branded blinds from Blinds.com on October 9 for $1,900. I received several notifications about delays. Eventually I called and was told there were "production issues" on the vendor's end. On November 19 I called again and was told my order would be "expedited." The blinds arrived on November 26 (7 weeks after the order was placed) and looked NOTHING like the sample (see pictures attached). The pattern was two-toned, instead of the more realistic multi-toned pattern I had ordered and the color had a reddish/purple undertone (see picture attached).

I began calling customer service on December 1 and was told to call back every two-three days after that. The first few associates noted that the sample I was sent looked nothing like the blinds I received. They told me their vendor agreed it was the wrong color and they would send the pictures to their plant so they could remake the blinds in the correct color. However, after several calls, associates began saying they were "not sure" I had received the wrong color.

On December 18 I received an email stating "My manufacturer’s product specialist reviewed the photos and confirmed the color received as correct. There can sometimes be a difference in hue or dye lots but the color is the same, and that is the difference you are noticing here. Any remake or replacement order will arrive with the same look as the current blinds."

Frustrated, I went to Home Depot (owns Blinds.com) to compare and color match. I also asked why the pattern was so different from the sample I was sent. The employees there confirmed the color was very different (color match pictures are attached) and informed me that it appears I had received Levolor Blinds, the only other brand offered by Home Depot/Blinds.com that also has a button to raise/lower the blinds.

Update: I called Blinds.com on 12/23/24 and was told by Shant'e the manufacturer already confirmed we had received the correct blinds. I was told I should not have gone to Home Depot to investigate because I purchased from Blinds.com (despite the fact that Home Depot owns Blinds.com and they sell the same blinds...). Finally, I was told that "MyBlinds" is not a 'brand' it is a 'category' and the manufacturer I ordered from is Levolor. I have attached pictures showing Blinds.com lists "MyBlinds" and "Levolor" as separate brands and my order showing I ordered the product "MyBlinds 2 Inch Faux Wood Blinds" in Dark Roast. In addition, Levolor does not offer a "Dark Roast" color.

Update - 12/24/24: James from Blinds.com clarified that MyBlinds is owned by Levolor. He insisted the sample looks identical to the blinds I was sent. He offered to send me different blinds in a different color because of their "Satisfaction Guarantee" but will not send me what I ordered because they insisted I already received my order and will not send me a refund so I can order the blinds from another company.
Update: Germaine, a Customer Service Manager, emailed me on 12/31/24 asking me to send him photos and videos relevant to the case and additional time to review it. I forwarded him the annotated pictures I included on this review which I also had previously sent to four other Blinds.com employees. On 1/3/25 Germaine wrote that he sent my photos, concerns, and comments to “Myblinds(Levolor)” for further evaluation. I have not heard back since…

Barbara H.

Excellent company to do business with. I have purchased four blinds from them on separate occasions, two for my house in Florida and two for my house in Washington State. Excellent quality with superior craftsmanship. Online Ordering process is very easy. Installation is super easy. Do not hesitate to order blinds from Blinds.com.

Gayle W.

Everything went as expected. I love the layered shades and the installation went just as well. The only con is that I expected the darkening would block out more sun completely like cellular shades but it doesn't.

William L.

I have ordered blinds from Blinds.com on several occasions over the past few years when I was rehabbing and reselling homes. I've always been impressed with the quality of the products and the service, particularly when they shipped me replacement blinds at no cost the measuring error on the particular window had been made by me.
My most recent order was easy to do online and when they got here (just in time as it turned out.) they fit perfectly and look really good. If I ever need blinds again I know where I'll go.

paige G.

I purchased blinds from Blinds.com about four years ago and ordered the same ones again last year for additional windows. Unfortunately, after a disaster where trees fell on my home, all the blinds had to be removed. In the process, I lost the installation hooks for two of them.

When I called customer service to order replacement parts, I was told they couldn’t help because the missing hooks were from my older order. Instead, they directed me to a third-party website to purchase them. I spent an hour on hold just to be sent to an aftermarket site where the part numbers didn’t match. When I called back to ask which part I needed, I was told they couldn’t tell me—I would just have to guess.

Their reasoning? They "aren’t allowed" to provide replacement parts for orders over three years old. I explained that this made no sense since I had purchased the exact same blinds just last year, so I knew they had the parts. I was even willing to pay for them—I just needed to know which ones to buy. The representative simply said she couldn't help.

Frustrated, I called back again and told them my most recent order was missing the hooks. Suddenly, they were able to send me the replacements—for free. While I appreciated finally getting what I needed, the policy was completely ridiculous. I would have gladly paid for the parts or been given the correct part number to order them myself, but their process made no sense.

To top it off, I wrote a letter to express my frustration with this convoluted system, and their response was that they couldn’t provide replacement parts because the product had been discontinued. Yet somehow, they had just sent me the exact parts I needed.

Blinds.com should empower their customer service representatives to use common sense rather than blindly (no pun intended) following rigid policies. This was the final step in putting my home back together after being displaced by a federally declared disaster, and having to jump through so many hoops just to get four small hooks was beyond frustrating. Terrible customer service. I won’t be ordering from them again.