Panorama Windows, Ltd. - Bronx, New York

Elizabeth T.

Waited years to replace all windows in my prewar co-op... and chose Panorama based on quality. I was totally impressed! Team of 8 men did the whole job in under 2 days! Talk about efficiency. Left my place very clean. Also added primed molding, and all I had to do was wood fill, sand, and paint. The windows are gorgeous! Transformed my place high above the Hudson. With intense winds now, much quieter and warm.

Kathleen L.

I have nothing but praise for the crew who worked on my project, but the billing office is a total trainwreck. It was a complicated project in a prewar apartment, and in all fairness the project had to be split into three separate phases. In working through the estimate for the third phase, I noted that they'd improperly included a windowpane that had already been completed in an earlier phase (it is possible I am misremembering, and that the second pane was something we decided not to do). In any event, I flagged the second glass pane to them in an email. Rather than rewriting the entire estimate from scratch, they added in a credit at the end for the additional pane of glass. This was the estimate I signed and dated. Well after the work was done, Panorama came back to me and tried to make me pay the full amount. This has dragged on for nearly a full year. I never speak to the same person twice, I'm always told they'll get back to me, they never do, I try to reach them, and then a few months will go by and a new person sends me a demand. I have the correct signed estimate, and I always re-send it. It shows the credit. I have proof that I paid the correct amount. Nobody has my signature on anything else but that correct estimate. And still they seem to believe that after all this time I'm supposed to untangle the complexity that led to the revised estimate, otherwise I need to give them more money.

Nancy R.

Setting aside the wait time, we thought our job (4 new windows in a landmark building) was going very smoothly until the installation crew actually arrived, removed the old windows, and began to install the new (very expensive) replacements. We have now been advised that all four windows are the wrong size and that the entire process has to be repeated. For a company that we were told was "A-plus" - or for ANY company - this is a disgrace.

Pamela G.

Panorama Windows did an excellent professional job in installing my new casement windows. Their replacement windows are of the highest quality and the installation crew were fast efficient and great to work with.

Baird A.

The windows are amazing and my employers were thrilled to have all the windows replaced for her son's room. All went well and the installation guys were great and took great care of everything. Any questions were responded to promptly by all staff and scheduling was easy to coordinate.
Stewart also always checks in after an installation (we've had several done) which shows he cares. If there is another need for more window replacements in the future, I will definitely be reaching out to Panorama Windows. Highly recommend.

Lucy L.

Outstanding window replacement service, highly recommended! My new casemate pivot windows are such an improvement over my previous windows. Love the pivot style with white window frames. Noise reduction feature is especially welcomed in New York City.

I worked with Stewart Ackerman -- he is very professional, easy to work with, courteous, took the time to answer all sorts of questions from start to finish, and worked with my building to ensure smooth transactions. I knew I was in good hands. The installation was prompt, earlier than expected, and so glad to have this done before the Fall and Holiday Season. Stewart's staff who did the scheduling (Jackie) and the entire measurement & installation crew were very efficient during the whole process. After the installation was done, I had one more request to make the window knobs a little easier to lock/unlock, and Stewart sent his crew right away the next morning to adjust them. What else can I say except "thank you" Panorama for the excellent service!

Antoni M.

Panorama Windows was great to work with. Their engineers answered all my questions from day 1. When they came to install the windows, they did it very quickly and they were clean (considering they had to take four pretty large old windows out and install four new windows). After the installation we told them one of the windows needed to be adjusted and they sent someone to fix it very quickly. So very satisfied overall.

Allin A.

Panorama replaced all of the windows in our apartment with a double-pane, energy-efficient model. The work was done well, and on schedule by crews who clearly took pride in their work. A shout out to Jackie, who handled the scheduling, and Mike, who guided us through the entire process, were accommodating and helpful at every step of the way.

The windows, themselves, have lived up to our expectations. They keep the cold out in the winter and the heat out in the summer, and look great. In fact they shut out even more city noise than we had anticipated.

In short, we are very happy we purchased the windows through Panorama and feel that we received good value for our money.

So why are we not giving a perfect 5-star rating?

There is one piece of the puzzle that Panorama has not developed yet—screens that work with the windows. Windows of this quality should have screens to complete the package. Panorama has assured us that they are working on a solution. When they deliver on that assurance we will increase their rating to a perfect 5.