Pella Windows and Doors Showroom of Akron, OH - Akron, Ohio

Barbara R.

Tim was very informative and knowledgeable about the product. He did not do any pressure selling just straight forward information. He explained the whole installation process and disposal process. Tim made the whole window shopping experience non stressful. I highly recommend Pella. Than you Tim !!

TERESA K.

I contacted Pella in Akron to get a quote on windows for a family room renovation I am doing. I was very nervous and expected to be met with a pushy sales person type so I was quite pleased when Julie Saal from my local Akron location helped us. She was SOOOO pleasant and made me feel comfortable immediately. She listened to my thoughts on the project and even offered some ideas I hadn’t thought of. Showed me my options, answered EVERY question with such confidence and knowledge! I still have a couple things to get done before I move forward with my 6 windows but I will definitely be calling Julie back! Thank you Pella and thank you Julie for making this so easy for me!

Bruce M.

Dennis was very professional. A likable person who seemed to know everything he should know . Thorough in his presentation. Easy going and presented everything well and answered all our questions. Gave us all the financial options . Offered us the chance to make a decision right away, but was not pushy. Felt like we could be friends if we had spent together.

Pat H.

Not surprisingly, lingering supply chain issues meant the installation of my replacement windows that I ordered from Drew Constantine in September didn’t happen until late February. But it was worth the wait! The four-man crew today was informative, courteous, conversational and hard working. Took extra time with clean up and making sure I was satisfied with finished work. Awesome team; great experience.

Shelly K.

THE absolute WORST customer service ever. Horrible is too nice to even say. We have all Pella windows and doors in our home. To say we are disappointed and frustrated would be an understatement. We have tried to work with Pella since August to get windows replaced and fixed. Our home was finished around 2008 and we have had Pella out multiple times to fix leaking windows over the years. We have paid out of pocket for this to be done. There was a large class action lawsuit with Pella windows which we should have acted upon but didn't because we thought we could get it taken care of.
Sometime in August or early September, we had an amazing Pella salesman come to our home, Drew Constantine. I can not say ENOUGH GOOD things about him. He is a salesman and like most he gets commission on sales. HE WOULD NOT MAKE A PENNY from helping us......and YET, he has went out of his way, above and BEyond to try and help. He has tried to be our voice at the company and get help for us. Some of our windows would or should be covered by warranty, some not. REGARDLESS, we need our windows fixed. I have been absolutely embarrassed to have people in our home. We have had to put plexiglass over what is there, trying to keep cold, wind and rain out. We have had to use caulking to fill in holes where the wood has rotted away. Some of the windows will not even close. There are LITERALLY holes and gaps. We had one upstairs window LITERALLY fell off of the house. Glass shattered EVERYwhere. I can't imagine if our 4 year old twin grandsons would have been here and playing outside that day. We have wasted SO much money on heating and cooling bills. I would not recommend PELLA to absolutely ANYONE!!!!!!

Mark M.

We contracted with Pella to replace a very large, six panel Bow window. It was during the early stages of the coronavirus when protocols were being established. They were able to come out to our house to measure for the replacement window so that fabrication could begin. We dealt with Mr. Denis Petrosky, and he was prompt and kept us informed of the status and the installation date.

We signed our contract on April 17, and installation was scheduled for June 11, 2020. They had anticipated one day for removal and installation, and it was installed in a day, but they needed a few extra hours on a second day, because they wanted to take their time to make sure the trim was done right.

Now, six months after installation, we are pleased with the finished project and would not hesitate to use them again.

Kelley T.

I visted Pella Akron and had a fabulous showing with Julie Saul. She was very helpful and had the best knowledge of the products. I came in looking for a new sliding door and she was fabulous. I highley recommend her if you are in the market for windows or doors.

Nick T.

We had our new windows installed in the beginning of May 2023. The installation went great, but there were a few missing parts and some damaged screens that needed to be replaced which have yet to be fixed. Since our installation, the retractable screens have completely failed. They're not attached anymore so we can't open those widows unless we want our animals to get out. We've contact our salesmen and the service department multiple times, but nothing has been done. Our salesmen hasn't even reached out to me. I feel like now that they've received my payment, I've been forgotten about. This is ridiculous!