Swags Window Decorating - York, Maine

Leslie C.

Swags did an amazing job helping me find the perfect window treatments for my great room. I wanted something to soften the look of the room but not too much coverage. Rose came to my house with several options/ideas and did exactly what I was hoping for. I am so happy with the results and the installer that came and hung them was amazing! Thank you Swags!!!

Frank M.

Excellent Customer Service

Recently went into Swags and was so happy I did. Rosalie was helpful and knowledgeable about her products. She easily determined curtains for my bedroom and kitchen windows. She was able to source some discontinued curtains for me. Rosalie went above and beyond to make sure I was happy with my purchases. Highly recommend Swags! Grace

Callie B.

AMAZING, is all I can say about the professional work and personal involvement that is front and center for Rosalie of Swags Window Decorating in York Maine. All of the beautiful shades and window treatments in our home come from Swags. Rosalie is friendly, well prepared and knowledgeable about her work and profession. Rosalie continuously worked to bring me different ideas, fabrics, and installation options.
Personal engagement with customers is so very important and hard to come by these days. Rosalie did not disappoint. She was always personally engaged and committed to completing the job. The window treatments and shades in our home look lovely!
Rosalie and her team are a pleasure to work with and to do business with. Five stars all the way!
Thank you Rosalie!

Joseph S.

Visited this lovely store 2 weeks ago. Hard to find well made window treatments. The owner Rose was SO helpful AND the store has good prices on some marked down items. Rose took time to show me different ways to used panels for my bedroom. Her insight and professionalism is so hard to find today. Love to support the small, local stores. Can’t wait to go back. Thanks Rose for ALL your help!! You are The Best!! Shirley

Melanie L.

Thank you Rose for such a wonderful stress free consultation for window treatments for our home. You really listened to my ideas and helped nail down some options. I love my new shades that we will have for many years to come. Quality and customer service 5 stars !!!!!

linda B.

I had a couple of challenging windows and wasn't sure what to do with them. Rosealie came to my home & she walked me through a few options. She is very knowledgeable about Hunter Douglass shutters and has a flair for drapery style, fabrics & colors. Couldn't be happier. My house is now a beautiful home

Andrew S.

We had a very disappointing experience with Swags Window Decorating. We had to return a broken blind under warranty. That is where all the problems with Swags began. A year or so ago we purchased from Swags an entire house full of high-end Hunter Douglas blinds. One broke, and is under warranty. On July 30, we returned the blind to the store on Rt. 1. We were told we could expect the blind back, repaired, in a couple of weeks. Twice that long elapsed, and I went to the store to inquire. The store owner told me that my wife already picked up the repaired blind. This was untrue. When I said it was untrue, the owner looked through a pile of boxed product on the floor of their showroom, and didn't find it. She said she'd find out and call me. Later that day she did call me, said their installer had been out for a week was now back, and he had the repaired blind. She would call me the next day to let me know when I could pick it up. She never called. I waited two days, then called again. I got a different staff than the owner. I explained the situation. That person said she didn't know, but would ask the owner when she returned later that day and she would call me. That staff never called me either. The following day, I drove to their store and enquired. This is now my second trip to ask about the blind. She said they didn't know if the blind was repaired, nor if it had been picked up. My wife and I asked if they could let us know, as the lack of responsiveness and the confusion about the state of the blind was not confidence inspiring. Plus we had waited double the original quoted time. Still no blind. Later that day, the staff called and said he owner's husband was going over to the repair shop to retrieve our blind, and several others that were at the local repair shop, and we could come and pick up our blind the next day. We received a $55 'shipping' bill for this local blind repair. All the while, instead of being kind, the owner and staff acted rude and put off by our inquiry. They also repeatedly failed to follow through on what they said they would do (when it would be done, when we would hear from them, etc, etc.). Clearly they are disorganized. Usually I prefer to support local small businesses. But with such poor treatment, extra charges, and lack of communication, this is one small business who does not deserve your business.

Lucille D.

Rosalie worked with me on several window treatments for my home in Maine and I have been highly satisfied with all the results. She is friendly, warm, and efficient. Her sense of style is excellent and she is most creative. or Also, after she completed all my window treatments, she was responsive and helpful when I experienced minor problems with one two of the installed treatments. It was wonderful having her come to my home and do measurements and then follow the process through to the installation process.Also, after she completed all my window treatments, she was responsive and helpful when I experienced minor problems with one or two of the installations. I recommend Swags to anyone wishing to install new window treatments.