UnitedPorte — Doors | Windows | Kitchens | Vanities | Floor - Carpentersville, Illinois

Zina S.

Excellent service from consultation to installation, the quality of the doors is outstanding. Delivery and installation are unusually fast and of high quality. Very good prices. We ordered interior doors, and we couldn’t be happier) The guys did everything perfectly and at a high level.. I recommend it. The store and the craftsmen are highly appreciated!!!

Arkadiusz K.

Hi,

I'm writing to share my positive experience with the European-style front door with an electronic keypad lock that I recently had installed. I was particularly impressed with the way the door complemented the other renovations I had done, such as the new stairs and elevation brick alterations.

The door is not only aesthetically pleasing but also highly functional. The electronic keypad lock provides a convenient and secure way to enter and exit my home, and the door itself is well-made and durable.

I'm very happy with my new front door and would highly recommend it to anyone looking for a stylish and secure entryway.

Thanks,
Arkadiusz

Ken B.

Felicia Pocket Doors were installed in our new addition. They add a clean old & modern look to our 1908 historic Craftsman home in Elgin. Thanks to the new UnitedPorte showroom for their advice and installation.

Paige H.

I had 2 interior french doors installed in my home office. I will say I am happy with the final product of the doors (5 stars), but I had a poor experience with the service along the entire process (1-2 stars). I thought this seemed like a one stop shop that would be easier/quicker than buying doors/pieces separately and finding someone else to install, but looking back I wish I had done that. Probably would have saved $ too.

If you don't have the time to read the below: the end result is good but the process to get here was a stressful mess.

Issues I had:
-After we already paid for the doors, they told us they need to do more work to make the doors fit, which would cost $150 a piece (so $300 total). We had never heard that this was even a possibility. We had to push back hard and had an unpleasant convo with one of the sales people. Ask about additional costs up front.
- Delivery was very unorganized. I had to reach out to ask when it was being delivered (they never reached out) and they said  "probably tomorrow or the next day". We weren't going to be around either of those days and they said no worries, they will drop them off out front (makes no sense if you know how big the delivery items were...). What ended up happening? A driver called our house at 9:45pm Saturday night right before we were going up to bed and said he was outside and we need to open our garage so he could drop off the doors. No notification or heads up prior to that so was impossible to plan.
- They told us they could install in about 5-7 days after we ordered the doors, which included delivery time. When the time came to schedule, they said they only could do a Sunday, or 15 days out on a Friday. When we complained they tried to say that they are being nice and going out of their way to install on a Sunday. Crazy to think that was doing us a favor when we would have to deal with installers doing work from 10am-8pm on a Sunday--definitely not ideal for anybody
- Smallest inconvenience but one of the more crazy parts of this entire thing: we randomly received an amazon package with a nondescript part of something in it. We didn't order this and I was about to throw it away. Right before I threw away, I googled the barcode tag, it came up as United Porte. They just rogue sent us an amazon package that we needed for installation without any notice.
-Installation went pretty smooth. It did in fact take 12 hours. Only negative here is they left all the trash in our garage which is way to big to put out on the curb....

christina T.

Anhelina was absolutely magnificent and professional sales person . I highly recommend purchasing from her. The door product has passed my expectations and quality and beauty !

Nadiia V.

Wonderful store with European doors and kitchens! We have purchased modern exterior doors with 2 sidelights. Also they have good experienced installation team. Thank you guys!

Marcus B.

A truly seamless experience! The team was professional, attentive, and the door they delivered is stunning. It’s clear they take pride in their work.

Tobias L.

Anhelina helped us understand all the options and pick a good door for our project for a great price. Only wish they had the door stoppers and concealed bottom seal in the store to look at.