Ventana Oaks Apartment Homes - Austin, Texas

Neilyn G. T.

Excelente servicio! Complacida!

Yasniel C. S.

La mejor propiedad de Austin sin dudas

allison G.

They change the rental requirements AFTER you pay. They told me to just “turn on my utilities” despite not having sent me a move in offer yet. They told me I could pick up my keys, but never emailed me an acceptance letter. I showed up in person for them to Then tell me I’ve been denied. Their reasoning, being things that are directly against their previously stated requirements. I did go back and check. They also have move-in deals that I clearly fell in the requirements for that they were unwilling to offer me. They only want money. They don’t want happy tenants. Look elsewhere.

pavan K. M.

Steer clear of this apartment complex. It's not worth your money or hassle.

The rent is too high for what you get: old apartments with thin walls and outdated facilities. They constantly add extra fees for things like insurance updates and package services, squeezing every penny they can from tenants.

Moving out is a nightmare. They avoid doing move-out inspections but still charge hefty fees for alleged damages. Even with photo and video evidence proving their claims wrong, they ignore emails and avoid discussions.

The management is unethical and irresponsible, focused solely on making money rather than providing good service. They're unresponsive to concerns and make resolving issues nearly impossible.

Bottom line: This place is overpriced, poorly managed, and will likely cause you stress and financial headaches. Look elsewhere for a better living experience

El

I am extremely dissatisfied with my experience at Ventana Oaks. The management has made the move-out process incredibly difficult, and it seems that there have been serious issues with how tenants are treated during this process. Both myself and other tenants who have faced similar problems are in the process of filing a petition. An investigation into the management practices is underway, as this situation has been deeply concerning.

I strongly advise prospective tenants to reconsider moving in here, as the current management practices are problematic.

pasha H.

The worse management ever. All they care about is how to scam you out of your money. If you try to move out they will pull all sorts of con moves to charge you more money, and I'm not even talking about charging clean up if that's necessary, they will lose a notice you prove before move out or say you never did reach me ahead. All sorts of tricks to charge people, I'm not the only one, few neighbors had same experience.
Don't trust em. Don't move here.

Akhat

BEWARE BEWARE BEWARE

I initially thought my experience was due to incompetence, but after reading recent reviews, it seems this might be a pattern. I recently arrived in the country legally and provided all necessary documents and bank statements to the leasing office. They assured me everything was fine, and I could rent the apartment. However, the application process took hours due to issues with their app verifying my face.

I opened utility accounts as instructed and received an email confirmation that my application was approved, along with a lease contract to sign. However, when I arrived with all my belongings ready to move in, they suddenly demanded additional documents that were never mentioned before and claimed my application needed further approval, despite the earlier confirmation.

I was forced to scramble for alternative housing while they kept changing requirements. Eventually, they said the person responsible for the final approval was going on a week-long vacation. They refused to refund my application and administrative fees, and I was later charged nearly $150 in utility bills for an apartment I never lived in. They also declined to reimburse me for this.

Rahul M.

If you value your hard-earned money and expect basic decency from a rental community, I strongly advise you to steer clear of Ventana Oaks Apartments. My experience with this establishment has been nothing short of frustrating and unethical.

Let's start with the security deposit fiasco. Despite following all the proper procedures, the management illegally held onto my security deposit for a staggering 9 months. It took multiple follow-ups and persistent efforts on my part to rightfully get back what was owed to me. This blatant disregard for tenant rights and dishonest practices should raise major red flags for any prospective resident.

But the issues don't stop there. Safety and security seem to be mere afterthoughts at Ventana Oaks. Recent thefts have plagued the community, and the management's response has been lackluster, to say the least. The gate, which is supposed to provide a sense of security, remains open for the majority of the year, rendering it virtually useless.

Maintenance and upkeep are also sorely lacking. The pool area is often left in a dirty and unkempt state, making it an unpleasant environment for residents seeking relaxation. And let's not forget the mold issues in the bathrooms – a potential health hazard that the management has consistently failed to address.

Overall, my experience at Ventana Oaks Apartments has been a disappointing and frustrating one. The lack of transparency, disregard for tenant rights, and poor maintenance standards make it difficult to recommend this community to anyone. If you value your hard-earned money and expect basic decency from a rental property, I strongly advise you to look elsewhere. Ventana Oaks Apartments has proven to be an unethical and unreliable choice.

Update as of 10/23: By seeing response from Ventana Oaks management, I reached out to them through email and forwarded all evidence and as I expected, no response from them.