Window World of Peoria - Peoria, Illinois

Angie S.

After receiving three quotes from window companies, I chose Window World in Peoria which I thought was the best decision. I ordered 10 replacement windows in April 2021. I was told it would take 8-12 weeks and it took well over 23 weeks to get them installed. The installers told me I had several screens that would not fit and they struggled to get some of the others in. Mind you, I had two different WW employees who measured my windows on different days just to make sure their measurements were correct. They also pointed out my biggest picture window was not made correctly in the manufacturer because one of the windows would barely open.

In June 2022, I got a second replacement of the big picture window installed and the installers did some damage to put it in. Since this, I contacted HR in St. Louis, then I was referred to my local office where I spoke to a manager around June 15, 2022. I was told she would get my entire front window replaced but it would take 10-12 weeks. Today marks 21 weeks since I last spoke to them. Not a single phone call, letter, email or any other kind of written communication since then. Also, I cleaned my windows on the outside about a month ago and I had to get help to take my screens off because they were on so tight.

So now, most of them will need to be replaced because I couldn't get them put back on - one of the frames broke because they're the wrong size. I'm livid and I will not recommend Window World to anyone. I don't know why my story is different than others but this has been a nightmare.

Trisha M.

Great job on our installation! Crew kept a tidy jobsite as much as possible during installation and dealt with obstacles such as not-so-square existing window openings in a competent, professional manner. Highly recommend Window World for replacing your old, drafty windows with new, efficient ones. We've already noticed a significant difference in maintaining a comfortable temperature in the rooms we replaced recently. We plan to replace additional windows in the future and we'll definitely go with Window World!

Katie B.

I love my new windows, they changed the entire look of our house. The efficiency was noticed within hours of install. The installers were timely, respectful, and FAST. Loved every bit of the experience. Well worth the $$!

frank K.

The windows fit perfectly and arrived in excellent condition. The installation crew were highly professional, courteous, and fully proficient in their tasks. The property was cleaned up extremely well and no damage was done to the property or any belongings.

The person sent to provide me with an estimate did a very thorough job and measured each and every window. His estimate was spot on. I opted to finance the windows and found the process extremely easy to obtain the needed credit to complete my large project. The zero percent plan offered was suitable and allowed me adequate time to repay the loan to take advantage of the program. This ultimately allowed me to budget successfully to take advantage of the offer.

This was the second time I used Window World for my window replacement needs. I found the product, service, and financing options to be excellent in both instances and highly recommend Window World.

Christine L.

This is our second time using Window World. The first time we were lucky to get the $189 windows. Both times the Sales Team and Installers have been both professional and helpful. The installers do an excellent job .... on time as scheduled, courteous, fast with the installation, and can’t tell they were here as they don’t leave any mess. The windows are great, look and fit great and come with lifetime warranty which we have not had to use yet. Highly recommend. If we ever need windows again it would be Window World

Queena H.

I needed a bathroom window replaced. The work looks great

Norma B.

Wonderful company to work with. David the salesperson was great to work with. He was kind and caring and very knowledgeable of the inventory. The staff that put my windows in were very professional, very caring. They cleaned up after themselves. They arrived when promised and got the job done in no time. I love my new windows...I highly recommend Window World.

Tracie M.

Had a great experience. David our salesman was very friendly and knowledgeable. We loved our installers especially Jordan! Great guy. The crew did a perfect job. Cleaned up after and left the house looking great!