Wonder Showers & Baths - Rochester, New York

Robert

We live in a house that's 105 years old. As we are getting older, we decided to remove the tub and replace it with a walk in shower. Getting in and out of a tub was becoming dangerous. We interviewed and got estimates from three different companies. Comparing the three, Wonder Showers and Baths was the clear leader. They were not necessarily the cheapest, but the quality of the material was perfect for our needs. They are solid and well built .

Other companies claimed they could do it in one day. Maybe, but I question the quality of the work. Wonder was very upfront it would take at least two days (with us, it was two and a half days.)

The installation crew, Ray and Bianca, were professional and very competent. Their work was amazing. The demolition, always a messy part, was quick and they cleaned up after themselves. The put in new plumbing as needed. There was an issue with a drain pipe that came loose. Totally not their fault - it is an old house - and they repaired it quickly.

The final product is beautiful. It is big, comfortable and exactly what we needed. The quality of work is perfect.

I would highly recommend Wonder for anyone who wants a conversion like this.

Mike S.

04/28/2025 started WEEK 16 of demolition / installation of our 2 bathroom renovation. Contract was signed 11/06/2024 with an estimated completion in 4 to 5 DAYS from start of demo. We didn't get a good vibe from the used car salesmen approach from the start. His original estimate was outrageously high but then he started making phone calls to someone to get multiple discounts. Then he even pulled the "I can't guarantee these prices after I leave today" and "I'll step outside for 5 minutes so you can discuss" routines. We made our decision based on our excellent experience with Wonder WINDOWS, not on the WS&B salesman's presentation.
Contract(s) were for 2 renovations, one to update a one piece tub/shower combo and the other for conversion of a soaker tub to a walk-in shower. Not small $$'s contract(s) to sign.
Demo started on the conversion 01/06/2025. On day 2, we identified that the shower door being installed was not correct, not the door we ordered nor the door that was on the contract.
On day 4 we identified to the installers that the work in the bathrooms resulted in damage to the kitchen ceiling below the bathrooms.
During WEEK 4, it was determined that the shower base was not properly installed resulting in the base feeling spongey, moving underfoot when standing in it. Attempts to fix were made by cutting a hole in the kitchen ceiling and trying to support the shower base from underneath.
During WEEK 5, attempt was made to get us to settle for a different door which still was not like the one we ordered. Also, we were told that the holes in the shower wall surface that were created with installing the wrong door would be plugged with white plastic caps. The new wall surface was greyish. We expressed our displeasure with their proposed solutions.
At the end of WEEK 6, WS&B representative determined that they had found so many flaws in the shower conversion that WS&B would demo the new conversion and start over ... in a few WEEKS !!
Activity continued to repair kitchen ceiling.
During this "down time", it was confirmed by WS&B that the plumbing connection to the tub spout diverter was incorrect, water was coming out of the shower head when only the tub was selected.
By the end of WEEK 11, the new conversion was installed. To fix the tub spout diverter, a ~1' sq hole had to be cut in the hallway wall to access and repair the tub spout diverter.
From WEEK 12 to current (04/30), there have multiple quick visits by WS&B employees to confirm and fix leaks around shower door, mud, sand and paint kitchen ceiling and hallway that was patched.
We're still waiting for a replacement seal for the shower door which peeled off before using the shower and final painting.
Once these have been completed, we can start repairing the additional damages incurred by the installers. Drywall mudding, priming, painting and replacement of baseboard molding because molding was just cut off an inch to nowhere and the profile of the molding cannot be replaced so the entire bathroom has to have new base molding.
We haven't been PITA customers, we've been very patient and accommodating. This 16+ week episode has all been because of a salesman that will promise anything to get a sale, the incompetence of installers and the attitude of WS&B to not prioritize project completion and customer satisfaction.

Is a rating of 2 stars too high ?

Definitely not the quality as Wonder WINDOWS.

cathleen P.

I am extremely happy with the new shower from tub conversion that was recently installed. Not only was the work done quickly, but they went above and beyond with several things. The two gentleman that were here to install were kind and willing to answer any questions and address any concerns. I would highly recommend wonder window to anyone. Thank you for a shower that my 85 year old father can access easily now!

Erik G.

Best variety of products compared to 3 other companies locally that we looked at. Workers were on time, professional, and friendly. The finished product looks fantastic. Before and after photos are shown. We removed a garden tub and a toilet and a shower and replaced it with a new shower, a new toilet, and new flooring.

Michael N. J.

Wonder was fantastic from start to finish. Sales Rep Mike was very helpful and knowledgeable at my wife's and I’d consolation. The crew that did my bathroom (Brian, Jordan and CJ) were absolutely incredible. They were extremely thorough with every detail, they were clean and tidy at the end of each day, and they were very friendly and personable. They also alway keep my Cats well being and safety in mind. Would definitely recommend to anyone looks for any of the work they offer and plan on suing them again for the rest of my bathroom .

Ronald V.

Our bathroom was in need of an upgrade so we decided to give Wonder a try. The sales person was pleasant to work with and when we signed the contract in August, we expected the work to start in December. We got a call in October that Matt and his crew are ready to start the demolition and installation of the shower. As promised, the teardown took one day and installation was finished the next day. Our shower looks great and we are happy with the results. The only issue we have was with the price it was one of the most expensive upgrades we did in our home besides our kitchen.

Stevan V.

Harrison and Lisa really made an extra effort to understand my needs and help me select a stunning new bathroom remodel. They were friendly, professional, made every effort to get me their best price and keep me informed. I highly recommend working with Wonder Showers & Baths.

ruby M.

Wonderful service! I had my bathtub converted to a walk-in shower by wonder windows and bath, my installers Carly and Jim were professional, I was kindly informed about the care instructions after installing the shower, their work was flawless, I am super pleased with my new walk-in shower! My granddaughter was so excited she came over to take a shower, great job 👏